70 joya's Privacy Policy

This Privacy Policy ("Policy") sets out how personal information is collected, processed, and protected between the 70 joya platform ("we", "our") and its users ("you", "your"). By using the 70 joya website or app, you agree to all the terms of this Policy. Alongside this Policy, you are also encouraged to read our Terms and Conditions, as both documents together form the basis of your relationship with 70 joya.

1.1 Information Provided at Registration

When you create an account at 70 joya, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Payment method details (bKash, Nagad, Rocket, or Upay number, or bank account details)

1.2 Automatically Collected Information

When you use our website or app, certain technical information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Date, time, and duration of your visit to the site
• Which pages you viewed and where you came from before visiting the site
• Preferences stored via cookies and session tokens

1.3 Identity Verification (KYC) Information

For security and fraud prevention purposes, we may in some cases request additional information for identity verification, which may include scans of a national ID card or passport. This information is used solely for the verification process and is stored with strict security.

2.1 Primary Purposes

70 joya uses your information for the following reasons:

• To create and manage your account and provide services
• To process deposit and withdrawal transactions
• To prevent fraud, money laundering, and other illegal activities
• To verify your age — 70 joya is for persons aged 21+ only
• To provide customer support and resolve technical issues
• To send notifications about bonuses and promotions (based on your consent)

2.2 Analysis and Improvement

We analyse aggregated data to improve our platform's performance and user experience. No individual user can be identified from this analysis. We may use third-party analytics tools for this purpose, but personally identifiable information is not shared in such cases.

2.3 Responsible Gaming Support

We monitor your gaming behaviour so that we can intervene in a timely manner where potential risks arise. This is an important part of our Responsible Gaming programme. This monitoring is used solely for your protection.

3.1 Technical Security Measures

70 joya uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Password hashing — your password is never stored in plain text
• Two-factor verification (OTP) — to secure logins and transactions
• Secure server infrastructure and regular security audits
• Automated systems to detect unauthorised access

3.2 Data Retention Period

We retain all your information for as long as your account remains active. Even after an account is closed, some information may be kept for a defined period due to legal obligations or dispute resolution requirements. After that period, the information is securely deleted or anonymised so that no individual can be identified.

4.1 Payment Partners

To complete transactions, we share necessary information with authorised payment service providers. This includes bKash, Nagad, Rocket, Upay, and approved banking services. Such sharing is limited solely to completing transactions, and payment service providers are required to follow their own privacy policies.

4.2 Technology Service Partners

Game providers such as Evolution, Pragmatic Play, PG Soft, JILI, Spribe, and other studios are integrated into our platform. These providers may receive limited information necessary to operate games, but they may not use this information for their own marketing or any other purpose.

4.3 What We Never Do

70 joya considers the following actions strictly prohibited:

• Selling your personal information to third parties
• Transferring information to advertisers or data brokers
• Sending irrelevant marketing material without your consent
• Sharing sensitive financial information with unknown or unverified third parties

5.1 What Cookies Are and How They Are Used

Cookies are small data files stored in your browser. 70 joya uses the following types of cookies:

• Essential Cookies: To maintain login sessions and store security tokens — these cannot be disabled.
• Performance Cookies: To understand which parts of the site are used most — anonymous analytics.
• Functional Cookies: To remember your language preference and site settings.

You can control performance and functional cookies from your browser settings. However, disabling essential cookies will prevent the platform from working properly.

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time at 70 joya. Contact our support team via live chat or email and we will provide the information subject to verification.

6.2 Right to Correct Information

If your account contains any incorrect or outdated information, you may request that it be corrected. In some cases, changes may be temporarily restricted until the identity verification process is completed.

6.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, click the "Unsubscribe" link at the bottom of any message or let our support team know. Transaction and account security messages cannot be disabled, as they are essential to providing the service.

6.4 Account Deletion Request

You may request that your 70 joya account be closed and your personal information deleted. However, due to legal obligations, some information may be required to be retained for a specified period. If there are any unresolved transactions or ongoing disputes on your account, the account cannot be deleted until those are resolved.

70 joya strictly prohibits providing services to anyone under the age of 21. Age is verified at registration, and if any user is found to be under 21, their account is immediately closed and the collected information is securely deleted.

70 joya's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the protection standards set out in this Privacy Policy are maintained everywhere. Contracts with third-party service providers ensure that they also follow equivalent security standards.

70 joya reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will send a notification to your registered email address or clearly announce it on the site. Continued use of the platform after any changes means you are considered to have agreed to the updated policy. Answers to any questions related to this Policy may be found in our FAQ section.

10.1 Privacy-Related Requests

For any requests, questions, or concerns regarding your personal information, please contact our support team:

• Live Chat — 24 hours, 7 days a week, in Bengali and English
• Email: [email protected]

We generally try to respond to personal information requests as quickly as possible.

10.2 Filing a Complaint

If you believe that 70 joya has used your information in violation of this Policy, please first contact our support team. We take every complaint seriously and try to resolve it promptly. To learn more about 70 joya, visit our About Us page.